Welcome to MORE LASH

Customer Service

Shipping & Delivery

FREE Shipping on orders of $200 or more!

The free shipping is only available with USPS Priority Mail.

U.S. orders are shipped USPS Priority Mail, unless another method is requested. USPS rates are determined based on a combination of weight, mail class, and shape. Time and the cost of shipping to Alaska and Hawaii may vary at each order. In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has past, please check your order information online or contact us. Currently we can’t process online international orders or any orders to US territories and possessions. If you live outside US and would like to purchase MORE LASH products, please inquire us.

A tracking number will be sent to your email address in order for you to track your order or view delivery status online. USPS Express Mail is available upon request at additional charge. You are solely responsible for providing the correct address that the order should be delivered. Once USPS confirms that the order has been delivered, MORE LASH is no longer responsible for the order. If you would like to choose a different shipping method other than USPS, please contact us to make special arrangements.

If a shipment is returned due to entering an incorrect address or any other reasons, you will be responsible for shipping charges and our restocking/handling fee.

Privacy & Security
More Lash respects the privacy of our online customers and takes every safety precaution to protect their personal information and privacy. MORE LASH is committed to providing our customers with the safest and most pleasant online shopping experience possible. When you submit sensitive information via the website such as credit card information, your information is encrypted and protected with the best encryption software in the industry-128 bit SSL. At no time will MORE LASH request or ask to enter financial information from our users via the website. We encourage you to review our privacy policy periodically, which will help you understand what information we gather online and what we do with that information. By using our website, you agree to the terms of the privacy policy in effect at that time.
Return & Exchange Policy
All MORE LASH products are inspected for quality before being shipped. Due to our high safety standards and sanitation regulations as well as hygienic and quality control reasons, we cannot accept any returns or exchange if the product packaging has been opened, unsealed or tempered with. Only product(s) that is/are not used or unsealed and returned in the same condition, in which you received them, will be eligible for return or exchange. MORE LASH reserves the right to either replace the product/ kit(s) or provide full or partial refund.
Request for return or exchange will not be accepted after 10 days. When you receive the package, please make sure to check within 5 days of receipt if it has missing or incorrect items and contact us immediately, no later than 10 business days to receive a prepaid shipping label to return the item to us. If you suspect the product is defective during transit or incorrect, please notify us by phone or email within 10 business days of receipt of the items with your order number.
Once your request for return or exchange is approved, MORE LASH will provide you with a Return Order Number (RO #) and instructions of where to send the product(s). Return shipping costs will apply at your expense and products must be received by MORE LASH within10 business days after RO # is provided to you. You need to include RO # inside the package with the returned products. Once your item has been inspected, you will receive an email regarding your exchange or return.
All products are not available on a "try and return" basis. Please ask all questions before making your purchase. If you are not sure how to use the received items, please check the product details at MORE LASH.com for more information. If you need additional help with product information, please contact us at shop@morelash.com.
Ordering
Adding an Item to Your Cart
On the homepage or product page (or if you click MORE LASH logo), you will see product images to take you right to the page with more information and a larger image or to add the product to the Shopping Cart. After adding an item to your Shopping Cart, you will see a summary of items in your Shopping Cart with the option to [Proceed to Checkout] or to [Continue Shopping], keeping products in your cart until you are ready to check out.
Changing Items in Your Cart
To change the quantity of an item, enter the new quantity in the quantity box associated with the item. To remove an item, click the [Remove Item] icon next to the item you want to delete. Important: you must click the [Update Shopping Cart] link after you make any changes to your Shopping Cart for these changes to take effect. You will see the revised Shopping Cart after you click the [Update Shopping Cart] link, and then you can check out, continue shopping, or make further changes to your shopping cart.
Checking Out
Click [Proceed to Checkout] under the Shopping Cart. You will be able to modify your Shopping Cart before checking out. When checking out, you will be asked to give billing and shipping information/method and payment information. Simply follow the directions on each page to checkout. You will then get an order confirmation by email from MORE LASH Web Store customer service.
Canceling an Order
If your item(s) are not in Prepared for Shipment or Shipped status, you may be able to cancel an item or an entire order. Please send us an email from our Contact Us page or call us at 714-587-0721 immediately to cancel your order.
Cancellation
Orders that are cancelled before being shipped will receive a full refund minus a credit card transaction/restocking fee.
Payment, Taxes & Promotions
Thank you for shopping at MORE LASH online store. For your convenience, you may use one of the following methods to place an order with us:
Order online
We accept Visa, MasterCard credit card payment. As you browse, simply add your items to your Shopping Cart. When you're finished, go to the Checkout page or click [Proceed to Checkout] under your Shopping Cart.
Order by phone
Call MORE LASH at 714-587-0721 between 10 a.m. - 6:30 p.m. PST, Tuesday through Saturday. Please have your credit card number, expiration date, security code and item numbers ready when you call.
Taxes
Sales tax of 7.75% will be charged to items shipped to the state of California. However, some locations have additional "district" taxes, so the rate may be higher.
Promotions & New Products
Promotions and new products will be available time to time on our website. You will also be notified via Email if you subscribe to our Newsletter !
Viewing Orders
To view your MORE LASH Online Store order, please log in with your registered email address and password. You can check order status, track a shipment, and edit your shipping and email address and more with My Account. If you don't have an MORE LASH account, you can create one at Log In page. Just click “Create an Account” link and fill in your information.

My Account features include:
  • Check order status
  • Track a shipment
  • Edit shipping or billing information
  • Change account information
  • Subscribe or unsubscribe newsletter
Check Order Status
It's easy to check the status of your order! First, log in with your email address and password and then go to [My Account] page. Click [My Orders] and this opens your order page with a complete summary of your most recent order.
Updating Account Information
You can update your account name, e-mail address, contact address, billing/shipping address and address book or password anytime! To update your Account Information, go to My Account page.
Express Checkout
Enjoy our quick, one-step Checkout process when you have entered and saved your billing, shipping and credit card payment information.
Address Book
Save your shipping addresses for home, office, or the addresses of your friends and relatives in your personal address book.
Wish List
The perfect place to save all your favorites. Keep it for yourself or send it to a friend.
Newsletter Subscriptions
When you create the MORE LASH account, you have an option to subscribe to our monthly newsletter. You may subscribe or unsubscribe from the newsletter at any time on Newsletter Subscriptions page clicking or unclicking the box.

 

All MORE LASH products are inspected for quality before being shipped. Due to our high safety standards and sanitation regulations as well as hygienic and quality control reasons, we cannot accept any returns or exchange if the product packaging has been opened, unsealed or tempered with. Only product(s) that is/are not used or unsealed and returned in the same condition, in which you received them, will be eligible for return or exchange. MORE LASH reserves the right to either replace the product/ kit(s) or provide full or partial refund request for return or exchange will not be accepted after 10 days. When you receive the package, please make sure to check within 5 days of receipt if it has missing or incorrect items and contact us immediately, no later than 10 business days to receive a prepaid shipping label to return the item to us. If you suspect the product is defective during transit or incorrect, please notify us by phone or email within 10 business days of receipt of the items with your order number. Once your request for return or exchange is approved, MORE LASH will provide you with a Return Order Number (RO #) and instructions of where to send the product(s). Return shipping costs will apply at your expense and products must be received by MORE LASH within10 business days after RO # is provided to you. You need to include RO # inside the package with the returned products. Once your item has been inspected, you will receive an email regarding your exchange or return.All products are not available on a "try and return" basis. Please ask all questions before making your purchase. If you are not sure how to use the received items, please check the product details at MORE LASH.com for more information. If you need additional help with product information, please contact us at shop@morelash.com.